Senior Customer Success Manager

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About Sensi:

Sensi is a seed-stage company that has been backed by US-based VCs and landed major US clients. 

Our mission is to leverage technology to set a higher standard of care in senior home care settings, giving agencies, and families alike the peace of mind of tech-enabled quality and collaboration, thus creating a safer environment for both clients and caregivers, 24/7. 

We are leveraging the power of AI and data to ensure safety, dignity, and satisfaction for older adults in long-term care environments.  

About the role:

As the first customer success manager at Sensi.AI, you have the advantage of setting the highest standard for customer service at the company. You will build and lead customers’ adoption strategy and demonstrate ongoing value. Your main mission is to make Sensi.ai’ product a part of the customer’s everyday life. 

Responsibilities:

  • Manage the post-sales relationship with Sensi.ai

Building and executing a post sale touchpoint strategy, aimed at maximizing usability and helping our clients extract maximum value from the platform.

Serve as the primary client contact. Establish and maintain customer satisfaction through account planning, proactive client communications, and measure performance.

  • Actively grow the existing accounts

Monitor usage and engagement level and work together with the client to optimize and identify new value creation opportunities.

  • Represent the voice of the client internally 

Maintain awareness of customer expectations to inform our sales process and product roadmap. Communicate timely, effectively, and efficiently when clients’ challenges arise.

Requirements: 

You are a person with excellent communication skills, highly organized, collaborative, and detail-oriented. You make every person you’re’ talking with a friend and can relate to others’ challenges. 

  • Willing to work in the USA time zone and to travel frequently. 
  • 6+ years of experience as CSM/AM or equivalent customer-facing roles in a B2B global startup environment.
  • Experience in working at SaaS companies.
  • Experience in assimilating tech platforms in organizations that are not tech oriented.
  • Experience in working in the Healthcare\ LTC industry – an advantage. 
  • Proven experience with owning customer’s renewals and expansions technically and commercially. 
  • Experience building and maintaining relationships with a focus on driving engagement.

Why Sensi?

Work with purpose. 

Join us in creating an ideal care environment for older adults. Be a part of our founding team; help us make Sensi a new industry standard for the long-term care industry.

Sensi is a seed-stage company that has been backed by US-based VCs and landed major US clients. 

Our mission is to leverage technology to set a higher standard of care in senior home care settings, giving agencies, and families alike the peace of mind of tech-enabled quality and collaboration, thus creating a safer environment for both clients and caregivers, 24/7. 

We are leveraging the power of AI and data to ensure safety, dignity, and satisfaction for older adults in long-term care environments.  

About the role:

As the first customer success manager at Sensi.AI, you have the advantage of setting the highest standard for customer service at the company. You will build and lead customers’ adoption strategy and demonstrate ongoing value. Your main mission is to make Sensi.ai’ product a part of the customer’s everyday life. 

Responsibilities:

  • Manage the post-sales relationship with Sensi.ai

Building and executing a post sale touchpoint strategy, aimed at maximizing usability and helping our clients extract maximum value from the platform.

Serve as the primary client contact. Establish and maintain customer satisfaction through account planning, proactive client communications, and measure performance.

  • Actively grow the existing accounts

Monitor usage and engagement level and work together with the client to optimize and identify new value creation opportunities.

  • Represent the voice of the client internally 

Maintain awareness of customer expectations to inform our sales process and product roadmap. Communicate timely, effectively, and efficiently when clients’ challenges arise.

Requirements: 

You are a person with excellent communication skills, highly organized, collaborative, and detail-oriented. You make every person you’re’ talking with a friend and can relate to others’ challenges. 

  • Willing to work in the USA time zone and to travel frequently. 
  • 6+ years of experience as CSM/AM or equivalent customer-facing roles in a B2B global startup environment.
  • Experience in working at SaaS companies.
  • Experience in assimilating tech platforms in organizations that are not tech oriented.
  • Experience in working in the Healthcare\ LTC industry – an advantage. 
  • Proven experience with owning customer’s renewals and expansions technically and commercially. 
  • Experience building and maintaining relationships with a focus on driving engagement.

Why Sensi?

Work with purpose. 

Join us in creating an ideal care environment for older adults. Be a part of our founding team; help us make Sensi a new industry standard for the long-term care industry.

Senior Customer Success Manager

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