At our very first Sensi Virtual Summit, a panel of leading home care agency thought leaders shared their insights and strategies on how agencies can not only provide exceptional care but also drive business growth and attract and retain top caregivers.
Offsetting the Cost of Care
Agencies facing a caregiver shortage are challenged with growing their business and maintaining client satisfaction. According to Activated Insights, the turnover rate for the industry is nearly 80% and the caregiver shortage is worsening as care demand rises, with seniors expected to outnumber children in the U.S. by 2030.
How have you been able to get a handle on the cost of care?
Bob Nations, CEO of Senior Helpers Napa, has been very strategic around offsetting the cost of care, having been inspired by his own personal story of taking care of his grandmother. Bob proactively tackled the challenge by adopting a virtual caregiver technology to bridge staffing gaps.
How are you navigating the growing gap between supply and demand for care?
Casey Rausin, COO of Care Around the Block, has had a remarkable personal and professional journey from care manager to COO. Casey shared that “if we continue to rely solely on warm bodies to meet the needs of our clients, we’re going to fail.”
Achieving Growth in a Changing Landscape
What’s your secret to gaining 30 average clients per month?
As an exceptional care leader and business owner, Bruce McReynolds, Founder and CEO of Griswold Greensboro, NC, introduced virtual care technology and expanded his business by 35% and increased billable hours by 25%, all while achieving a 93% client satisfaction rate.
How do you approach growth and measure success?
Susan Kahlau, CEO & Owner of Visiting Angels – Forty Fort, Scranton & Lewisburg, has been dedicated to providing the highest quality of care and building strong relationships between families and caregivers. Susan expanded to 3 new locations with over 200 clients by utilizing technology to monitor client-caregiver compatibility and gaining new referral opportunities with hospitals and care managers.
How are you putting an innovative growth mindset into practice?
With two decades of experience in the financial technology space, Jeremy Altman, CEO of Equinoxe Life Care, shared “if we really want to democratize access to care and disrupt home care today, there is no other way other than innovating.”
Senior Stories Around Hybrid Care
Senior Story: Solving for Depression and Loneliness
Senior Story: Protecting a Mother and Daughter
Senior Story: Caring Across Multiple Generations
Senior Story: 40% Increase in Length of Service
Senior Story: Small Gestures Towards Caregivers Matter
Growth Strategy Playbook for Home Care Agencies
How can I unlock growth in my agency?
Jay Krishnan, SVP of Growth at Sensi, shares 5 key ways to grow your agency and win more clients. Jay is a customer-focused innovation catalyst and author with over 20 years of experience driving growth across various companies. Passionate about senior well-being, she leads growth at Sensi.AI, enhancing care standards and inspiring agencies to achieve substantial business results.
Care Intelligence Insights
The Care Intelligence Digest is a groundbreaking research initiative by Sensi aimed at transforming the view of care delivery and outcomes. The digest leverages Sensi’s extensive senior care data set, powered by Audio AI technology, to provide new insights into key industry challenges.
Hear from Sarah Brzeszkiewicz who has over a decade of experience in clinical and client management with a focus on integrating technologies to enhance health outcomes. She is a Clinical Advisor Manager at Sensi, empowering agencies to leverage the power of data. Read the full digest here.
Full Event Video
Want more from the Sensi Virtual Summit? Watch the entire event below.
