We’re Hiring
Customer Success Manager
Austin TX
· Full-time
· Senior
About The Position
Are you passionate about building lasting relationships and driving impactful results for customers? At Sensi.AI You'll play a critical role in driving growth, influencing product strategy, and empowering clients to deliver exceptional care for seniors. This role offers the opportunity to own a portfolio of high-value accounts while collaborating with top-tier professionals in Clinical Advisory, Implementation, and Technical Support. Join us to become a trusted advisor and a key contributor to Sensi’s mission to revolutionize the home care industry.
Job Responsibilities
- Account Ownership: Manage a portfolio of key accounts post-sale, owning renewals and driving account growth opportunities. Ensure clients achieve their desired outcomes and derive maximum value from Sensi.AI’s solutions.
- Trusted Partnership: Act as a subject matter expert and advisor, guiding clients on best practices for optimizing their care operations. Lead virtual and in-person executive business reviews, presenting actionable insights and measurable outcomes.
- Strategic Growth: Identify upsell and adoption opportunities in partnership with the sales team to drive revenue growth. Build trust and cultivate long-term relationships, turning clients into champions and advocates for Sensi.AI.
- Cross-Functional Advocacy: Collaborate with Clinical Advisors and Implementation Managers to address care and support needs. Advocate for customer requirements internally, working closely with product, engineering, and support teams to influence the roadmap.
Requirements
Key Requirements
- Experience: 5+ years in customer success, account management, or consulting, ideally in SaaS or health tech. Skilled in high-touch customer management, especially with low-tech clients.
- Growth Driver: You thrive on being the owner of your accounts and will have confidence in being measured and compensated on key metrics such as renewals, upsell, and adoption.
- Empathetic Relationship Builder: Strong interpersonal skills with the ability to build trust and manage high-touch relationships with urgency and empathy.
- Technical Aptitude: Quick to learn complex software and adept at guiding low-tech customers through adoption and maximizing value.
- Strategic Contributor: Experienced in mentoring, sharing best practices, and leading initiatives to enhance customer experience and team efficiency.
- Adaptability to a Dynamic Environment: Thrives in a fast-paced setting with evolving processes and a maturing product, comfortable navigating ambiguity and building structure.
- Willingness to Travel: Open to travel for in-person client meetings and business reviews as needed.
