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Help Desk Representative

Austin TX

About The Position

The company is on a mission to change the way we, as a society, take care of every older adult who needs it. We are leveraging the power of AI and data to ensure safety, dignity, and satisfaction in every caregiver-care recipient interaction.


About the role:

Sensi’s Help Desk Rep will play a vital role in our customer success journey, Providing technical support over the phone and by traveling to clients’ sites and conducting deployments, installations, and system training sessions.

Working alongside our Tech support team in our IL offices, you will travel to our US clients, and provide on-site assistance to Sensi’s customers. 


Responsibilities:

  • Be a Subject Matter Expert in Sensi’s Product and services
  • Provide tier 1&2 support, and liasoning with the head of Tech support & Customer Success department
  • Provide excellent customer service and technical support by phone, Zoom, text messages, and on-site
  • Support installations and deployments, report bugs, and handle tickets
  • Receive & solve multiple troubleshooting calls/requests simultaneously for various system types
  • Assist clients in operating and navigate within the Sensi platform

Requirements

  • located or available for a full time position in the central time zone
  • At least 3 year of experience in tech oriented customer facing roles.
  • Highly detail & data oriented
  • Strong customer service orientation with strong analytical skills
  • Team player with the ability to work independently
  • Exceptional verbal and written communication skills in English
  • Experienced in working with CRM system (HubSpot) - a plus!
  • Experienced in working remotely - a big plus!
  • Prior experience working in a growing, fast-paced organization with a dynamic environment - big plus!

Nice to have:

  • Willing to travel (once in a while for few days)


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